Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada

Airbnb has shifted a third of its North American customer service to its AI agent, CEO Brian Chesky said.

source https://techcrunch.com/2026/02/13/airbnb-says-a-third-of-its-customer-support-is-now-handled-by-ai-in-the-u-s-and-canada/